Lake Region Linen Service -
Frequently Asked Questions

What was announced?
Please see our Letter to our Customers and Press Release

 

Who is General Linen Service Inc?
Founded by Lucien Drolet in 1938, General Linen Service provides the healthcare and hospitality industries with outstanding textile, apparel, and dust control solutions for their clients workplace cleanliness, safety, protection, and image.  General Linen Service operates its state-of-the-art facility in Somersworth, New Hampshire as well as Customer Service Centers in Manchester, New Hampshire and Westbrook, Maine

-Our mission is to provide products and services that allow our customers to achieve the highest levels of workplace cleanliness, image and safety.

-Our vision is to be New England's recognized leader for quality linen solutions and outstanding customer service experiences.
 -Our value system is putting our people, our customers and our environment first in all we do.

 

Where does General Linen Service do business?
We service most of New England (NH, MA, ME, RI)

 

Why is this good for Lakes Region Linen and General Linen Services’ customers?
Merging optimizes our ability to provide premium customer service yet still maintain the local touch our customers appreciate like in-depth territory coverage and fast response times.   They benefit from General Linen’s 75 years of service, broad choice of products and services, efficient processes and service teams, and enhanced use of emerging technologies.

 

What will happen to jobs?  Will I still see the same Lakes Region Linen Route person?
The Intent is to provide jobs for all.  For the first few weeks you are likely to see your usual driver along with some new introductions to General Linen Service team members.  In time, all routes will be reassessed for geographic efficiency.  You may see the same driver or be introduced to a new one.


Will I see any changes in my service?
 As we transition, our commitment to your satisfaction will remain the top priority.  Together Lakes Region Linen and General Linen Service carefully planned for uninterrupted delivery of your goods and maintenance of your inventory with similar products, processes, and personalized friendly service.    


Will the Lakes Region Linen 24 hour service hotline remain available?
Yes.

 

Will Lakes Region Linen still operate a facility out of Laconia?
No.  All operations and employees will be based out of General Linen Services’ state-of-the-art headquarters in Somersworth, New Hampshire as well as our service centers in Manchester, New Hampshire and Westbrook, Maine

 

Will you continue to support Lakes Region Linen products?
One of the reasons General Linen Service and Lakes Region Linen are a great fit is because of our compatible product lines.  You may also see broader product choices and new solutions for image, safety and cleanliness in your workplace.

 

What are General Linen Services’ credit terms?
You will see little change in this area.  Charged accounts will continued to be charged accounts and cash accounts will continue to be cash accounts.  General Linen Services Accounts Receivable Department will be happy to can answer any further questions at 1800-582-7209 ext.  6

 

Where should invoice payments be sent to?
General Linen Service
75 Centre Street
Somersworth, NH  03878

All customers are strongly encouraged to provide an email address or fax number for their billing representative as we are moving all customers over to our e-billing system in our effort to “Go Green” with a paperless invoicing system.

 

What are the terms of the agreement between General Linen Service and Lakes Region Linen?
Terms of the agreement were not disclosed.  Please see the press release for details on the agreement.

 

Who can we talk to if we have additional questions?
Please contact General Line Service Customer Service with any questions at 1800-582-7209.

 

How can I reach Lakes Region Linen/Debbie Frawley Drake?
By phone:              603.524.0506 or toll free 1.800.339.0540
By email:                lrlinen@metrocast.net
By Mail:                  128 Messer Street, Laconia NH 03246


General Linen Service talks about technology, what we can expect?
General Linen Service has invested in technological advancements that greatly improve the customer service experience.  General Linen Service offers:

 

What is the General Linen Service Web Portal?
It’s a fast, easy, convenient and secure way to view, download, print and manage your weekly and monthly billing information.

 

How do I get started with the Web Portal?

General Linen Service talks about environmentally friendly practices and helping us to reduce our carbon footprint, what is the company’s, “Green Initiative”?
At General Linen Service it is an essential part of our mission to impact the environment positively. We seek a change through energy conservation initiatives, waste reduction efforts, and a commitment to recycling.  We gather the power of technology, our people, and our customers to better the environment.


To promote our Green Initiative, we have implemented a number of progressive corporate programs aimed at preserving and protecting our environment. Click here for more information.

More Info

Contact Information

Table Talk

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General Linen Service receives Leadership Circle recognition from the NH Food Bank!